Effective Date: 1st January 2025

The Money Advice Centre ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

The Money Advice Centre is a company registered in England and Wales (Company No. 14186998).

Registered Office:
7 St. Petersgate, Stockport, SK1 1EB

We act as an Introducer Appointed Representative (IAR) of a Financial Conduct Authority (FCA) authorised firm.

FCA Registration Number: 1003359
You can verify our registration here:
https://register.fca.org.uk/s/firm?id=0014G00003CoNMGQA3

Our role is limited to introducing customers to FCA-authorised firms. We do not provide financial advice, recommend products, or arrange loans.

Information We Collect

We collect personal information directly from you when you use our website, submit an enquiry, or consent to being contacted.

This may include:

Full name

Date of birth

Postcode

Email address

Telephone number

Loan purpose

Loan amount

Your communication preferences (phone, SMS, WhatsApp, email, or post)

How We Use Your Information

We use your personal data to:

Understand your enquiry and requirements

Contact you in line with your selected communication preferences

Introduce you to FCA-authorised firms who may be able to assist

Enable those firms to contact you directly regarding your enquiry

Improve our website, services, and user experience

Meet our legal and regulatory obligations

Marketing and Contact Preferences

By submitting your details, you consent to being contacted by The Money Advice Centre and the FCA-authorised firms we introduce you to, using your chosen communication methods (including phone, SMS, WhatsApp, email, or post).

These communications will relate to your enquiry and relevant financial products or services.

You can withdraw your consent or update your communication preferences at any time by contacting us or using the opt-out options provided in communications.

Lawful Basis for Processing

We process your personal data under the following lawful bases:

Consent – where you have given clear permission for us to process your data and share it with authorised firms

Legitimate Interests – for business operations, service improvement, and internal administration

Legal Obligation – where required to comply with applicable laws and regulations

Who We Share Your Data With

Where you provide consent, we may share your personal data with:

FCA-authorised lenders and brokers

Our principal firm and associated authorised partners

Technology providers (such as CRM and communication platforms)

We only share the information necessary to enable these organisations to assess your enquiry.

These firms may contact you directly to discuss your circumstances, provide further information, and determine whether they are able to assist. They are responsible for any services they provide to you.

Use of CRM System (Hubsolv)

We securely manage customer data and communications using our CRM provider, Hubsolv.

Communication will only take place where you have provided consent. You can opt out of communications at any time via:

Phone

SMS

WhatsApp

Email

Post

Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy, or to meet legal and regulatory requirements.

Typically, data is retained for up to six (6) years from your last interaction.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request deletion of your data (where applicable)

Object to or restrict processing

Request data portability

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact:
[email protected]

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data, including:

Secure systems and encryption

Restricted access controls

Staff training and data handling procedures

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and analyse website performance.

We use:

Strictly Necessary Cookies

Performance Cookies

Functionality Cookies

Targeting/Advertising Cookies

We may also use third-party tools such as:

Google Analytics

Meta Pixel (Facebook)

Other analytics and advertising platforms

These tools may collect data such as IP address, browser type, and browsing activity.

You can manage your cookie preferences through our cookie banner or your browser settings at any time.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

The Money Advice Centre
7 St. Petersgate
Stockport, SK1 1EB
Email: [email protected]