Effective from 1st January 2025

Welcome to The Money Advice Centre. These Terms of Business outline the basis on which we will provide services to you. Please read them carefully. By engaging with our services, you agree to be bound by these terms.

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1. Who We Are

The Money Advice Centre is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA registration number is 1003359.

You can check our authorisation on the Financial Services Register at https://register.fca.org.uk.

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2. Our Services

We provide tailored financial advice and credit broking services, including but not limited to:

• Secured loans and homeowner loans

• Debt consolidation advice

• Personal loans

• Mortgage referrals

• Referral to third-party debt solution providers

We act as a credit broker, not a lender. We will introduce you to a lender or partner firm based on your financial circumstances and preferences.

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3. Fees and Charges

We do not charge upfront fees for our services. In some cases, we may receive a commission or fee from the lender or provider we refer you to. This will not affect the amount you pay.

Any fees related to loans, advice, or solutions provided by third parties will be disclosed to you clearly and transparently before proceeding.

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4. Client Responsibilities

You agree to:

• Provide accurate, honest, and complete information about your financial circumstances.

• Inform us of any changes to your situation that may affect our advice or services.

• Review any documents or agreements provided and seek clarification where needed.

Failure to disclose accurate information may result in the withdrawal of offers or invalidation of the advice provided.

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5. Credit Searches

By using our services, you give your consent for us and/or our lending partners to carry out credit searches as part of the assessment of your financial situation.

There are two types of credit searches that may apply:

• Soft Search: This type of search does not affect your credit score and is often used for eligibility checks.

• Hard Search: This is a full credit check and may leave a footprint visible to other lenders, potentially affecting your credit rating.

We will always inform you before a hard search is carried out. Our aim is to protect your credit profile while still identifying suitable financial solutions for your needs.

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6. Your Data

We take your privacy and data protection extremely seriously.

The Money Advice Centre is registered with the Information Commissioner's Office (ICO) under registration number ZB432317 and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We will only collect and process personal information that is necessary to provide you with our services, and we will do so lawfully, fairly, and transparently.

Data Retention

In line with our regulatory and legal obligations, we will retain your data for a minimum of six years from the end of our relationship or the last point of contact, in accordance with financial industry standards.

After this period, your data will be securely deleted or anonymised, unless we are legally required to retain it longer.

You have rights over your data, including the right to access, correct, or request the erasure of your personal information. For full details, please refer to our Privacy Policy.

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7. Confidentiality & Data Protection

We are committed to protecting your privacy. Any personal information you provide will be processed in line with our Privacy Policy and UK data protection laws.

We may share your information with lenders, partners, or service providers solely for the purpose of providing financial services to you. We will never sell or misuse your data.

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8. Cancellation Rights

You have the right to cancel any credit agreement entered into as a result of our services in accordance with the terms and conditions of the provider involved. Your statutory rights are not affected.

You can withdraw from our advisory services at any time by contacting us directly.

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9. Complaints

We aim to provide a high standard of service. If you are unhappy, please let us know.

Complaints can be made via:

• Email: [email protected]

• Phone: 01625 801209

• Post: Suite 1, Egerton House, Wilmslow Road, Manchester M20 2DX.

If you are not satisfied with our response, you may escalate your complaint to the Financial Ombudsman Service. Visit www.financial-ombudsman.org.uk for more information.

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10. Limitation of Liability

We will not be held liable for any losses resulting from inaccurate or incomplete information provided by you, or from decisions made by third-party lenders or providers outside of our control.

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11. Governing Law

These Terms of Business shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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12. Changes to These Terms

We may update these Terms of Business from time to time. You will be notified of any material changes before they take effect.